wondersh web store FAQ section

It's as easy as to click "Buy Now" button at the item page which you are interested to buy so that the purchased item will be added into the shopping cart. Then click "Process to checkout" when you decide to place the order. After filling in the recievers address and buyer's payment infos, click "Submit Order" buttom to finish it.

If buyers don't specify the courier and shipping type, we will use the local regular air mail service to sent out the items, which usaully takes 7-12 business days to reach destination. If buyers want to choose the shipping courier in their way, just simply add a notice when place the order.Besides, buyers can check the shipping status by using the given tracking #.

We will check the order and we'll resend you if it lost.

All the items we are selling are fully refundable in 7 days after the order received.Buyers will be refund directly when we receive the item(s). Item should be remained in the original box(s) and no scratch or damage(s). If you receive an incorrect, mistakenly listed, damaged, or DOA item, contact us within 7 days of receiving the item so we help you with a refund or exchange. If required, the item must be returned to H&J eStore within 30 days of receiving the item. The original shipping charge or pick up fee is only refundable if the problem is due to a H&J eStore error. If it is necessary to return the product, a refund will only be issued once the item is received at H&J eStore. All returns MUST have prior authorization. When returning a product from the U.S.A. please describe the product as a defective return and declare a low product value on the customs form ($5 value). Otherwise, we may refuse the return due to customs and brokerage fees. The Buyer is responsible for shipping back a product. Return shipping costs are not covered. MAKE SURE TO TEST(TRY) THE ITEM WITHIN 7 DAYS ONCE IT IS RECEIVED, EVEN IF THE ITEM IS A GIFT OR A SEASONAL PRODUCT. NO REFUNDS OR EXCHANGE if it states in the auction description ‘AS- IS’ or ‘NO REFUNDS OR EXCHANGE’